Refund Policy - MVJ
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  • гр. София, Студентски град

Refund Policy

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Refund Policy

  1. You can book a single visit or individual training session through the online platform at mvjsport.com, with payment required for the respective service. When booking on-site at the sports hall, purchasing the service depends on the availability of spots for group sessions and individual training.
  2. Before purchasing any of the services, a signed consent form agreeing to the general terms and rules of MVJSport must be completed.
  3. The duration of a single visit depends on the activity you have chosen.
  4. For a purchased service for a single group session, in the case of an online booking/purchase for a specific group and time, the customer has the right to cancel the reservation/purchase once, up to 1 hour before the start of the session. Otherwise, the visit will be considered attended. After canceling a reservation/purchase more than 1 hour before the session start, the customer has the right to rebook for another day or time within 30 days. The respective amount from the online purchase/reservation will remain in the customer’s account and can be used for purchasing services offered at MVJSport within 30 days.
  5. In case of no-show for a reserved individual training session, the amount will not be refunded.
  6. MVJSport reserves the right to cancel an individual training session in the event of an emergency that prevents it from taking place. The amount for the purchased service will remain in the customer’s account.

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